From first finding the company’s web site to the delivery of the hot tub and beyond the customer service provided by Arun and his team has been second to none.
The web site allows you to design yourself a bespoke hot tub with differing colour schemes and components. It is easy to negotiate and I confirm that what you think you have ordered is what you get.
Our hot tub had to fit a hole in our decking when it arrived the dimensions from the web site were spot on it fitted with just a few inches to spare all round.
In spite of being ‘bespoke’ the hot tub represented value for money at around 60% of the price of locally available hot tubs of the same specification. Yet there is no compromise on the quality of the product which is excellent.
Arun took the trouble to provide regular updates as the hot tub was shipped from the factory. The delivery team did their work with the minimum of fuss or damage. Not easy in view of the fact that the hot tub had to be lowered through a hole in decking and was beneath a canopy.
There have been a couple of minor issues to resolve since the hot tub was installed. Throughout my dealings with Arun, nothing seems to have been too much trouble for him and his company. Everything that has been promised, has arrived and fitted exactly as promised.
In conclusion this company’s Customer Service is an example that so many others could learn from.
Based on my experiences, I would happily recommend Arun and his team trading as www.hottubsuppliers.com to anyone wishing to purchase a new Hot tub.
Graham ordered the Perseus Deluxe in midnight grey with oak surround from the build your own section of the website
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