Hot Tub Buying Advice

We get allot of calls from buyers asking for advice and admitting they find the process of looking for a hot tub "confusing" and also a "minefield". From browsing the internet or going to a garden centre choices are vast & the "advice” has more the seller in mind rather than the buyer.

The best way to decide on the best hot tub for yourself , is to ask yourself what you actually want from the hot tub rather than have a salesman advise you on what you require , and this can be answered using our 6 point plan.

1: What Size Do You Have To Work With?
What is the size of the space in the garden, summer house, conservatory etc that has been earmarked for the hot tub?
From answering this question, you can determine the size you require.

2: How Many People Is This Hot Tub For?  2, 5, 6 Or More?
Who is the hot tub intended for? Yourself and a partner, the family? , the extended family & friends?
From answering this question you can determine the seater requirement for your hot tub.

3: What Permutation Do You Want With Seats & Loungers? 
Do you like all seats and no loungers? Or just 1 lounger? Or 2 loungers?

By answering this question you can decide on the exact specification of thhot tub you require.

4: What Is My Budget?
Very important, every project has a budget so have a figure and try to keep to it.


6: Will The Hot Tub Be Delivered With Ease?
Check your access to see if a manual delivery would be possible.  For a manual delivery, we need a width of 110 to 120cm width and no steep steps or walls.
If this option is impossible and there is no other viable option, then a lift has to be organised with a crane or hiab company.
Always get these costs first before proceeding with your purchase so all costs are in hand and you know the total cost of the project.


5: Country Of Origin, Background To The Product.

With the country of origin, the question is more to enquire on the background to the brand & how long it's been established.

Just like any product one would buy, the main question is more how it’s made and not where it’s made

Some customers mention they are frightening by salesmen warning of inferior goods from China or Mexico (some American hot tub brands make their goods in Mexico)

Our households are brimming with the latest electrical & smart devices all made in Asia or the Americas, these products are far more sophisticated than a hot tub so there is no reason why a quality hot tubs can't be made in these areas.

Whatever the commodity in question, no country in the world owns the patent on poor quality goods,

What is important is to inquire more about the brand, the history, the parts, the infrastructure, the reviews etc. 

Quality from Asia & Mexico should be clear & proudly mentioned, any company that masks these details should be asked why this is the case.


6: Spare Parts 

It helps to be negative & ask on the cost of the replacement parts if for example in 6 years time, the pump needs replacing. 

It would be wise to seek brand name parts such as Balboa, LX, etc so you know these parts are readily available if required. 

Also if the dealer stops producing a model, please make sure the parts are not a limited edition which would cause immense issues if they need replacing in the future.

7: Seasonal Sellers

There are many retailers who only sell hot tubs during a summer season, this means there would be no 12 months a year support & advice plus spare parts would be almost impossible to receive. 

These retailers main objective is to make money & sell goods naturally so don't expect a part for a model purchased 12 month ago if they no longer sell that item.


From the 7 point plan, you have arrived with size, specification and complete costs you need for your project.
To find the right supplier for the model you require you must find a supplier with:-

  • Strong reviews.
  • Proven & trusted after sales service.
  • Bishta Affiliated.
  • Balboa Approved.
  • Helpful tips and advice for current buyers.
  • Complete video tutorials for current buyers.
  • External and internal images of their hot tubs to see the true quality.
  • Complete and comprehensive downloadable brochures on each product.
  • Available videos of each model in the range.
  • Value for money prices.
  • Quality product.
  • Industry award winners
  • Clear product & infrastructure information.
  • 12 months a year sales & support

...We are 1 but there may be others.

It’s very important to read into companies and be aware of companies who fly pitch for a summer season & then disappear come autumn, this is also the same for supermarkets who tend to run hot tubs for the season, in the same manner, they would stock barbeques & swimwear. 

To deal with a specialist hot tub dealer who works for 52 weeks giving not only the product but maintenance & service advice is essential for a satisfying & trouble free hot tub purchase.

Also be wary of the growing trend of sellers on social media where we have very recent examples of poor service, no after sales support & bankruptcy where sellers have disappeared with deposits & unfulfilled warranty claims. 

Never trust a seller who uses emoji’s to sell a luxury product! 

Need some help and advice? Call 0116 251 3378 now to speak to our team 7 days a week



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