Terms & Conditions

Welcome to the hotubsuppliers.com website terms and conditions for use. These terms and conditions apply to the use of this website www.hottubsuppliers.com By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

The www.hottubsuppliers.com details are as below :-

Trading address:

11 Midland Street
The Cultural Quarter
United Kingdom

General email: customercare@hottubsuppliers.com

Telephone number: 0116 251 3378

Company Registration No: 08204821

VAT Registration No: 141 3904 38

1. Introduction

1.a You will be able to access all areas of this Website without registering your details with us.

1.b We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. Ordering From Us

2.a You are deemed to place an order with us when you have received an order confirmation by email. As part of our order process you will be given the opportunity to check your order and to correct any errors. Any details which are incorrect must be notified immediately.

2.b Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email.

2.c We may refuse to accept an order:

(i) where goods are not available;

(ii) where we cannot obtain authorisation for your payment;

(iii) if for any reason you do not meet any eligibility criteria set out in our terms and conditions.

2.d Please read carefully the terms & conditions as when orders are placed this is automatically confirms the agreement of the terms & conditions of hot tub suppliers limited.

3. Pricing

3.a All prices include VAT (where applicable) at the current rates.

3.b Where we charge separately for delivery and placement, and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

3.c Our prices are reviewed periodically.

3.dOur prices do not include any extras that might be added to the purchase from the website

4. Cancellation And Returns Policy

4.a If you wish to cancel your order:

(i) you can notify us by email to customercare@hottubsuppliers.com before we have dispatched the goods to you; or

(ii) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.b below.

4.b You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

4.c If you wish to return goods, you must contact us by e-mail at customercare@hottubsuppliers.com quoting your order reference number, item(s) you would like to return and the reason.

4.d Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. The amount refunded will less any debit or credit fees accrued during the purchase.

4.e The rights to return the goods to us as referred to in clause 4.b will not apply in the following circumstances:

(i) in the event that the product has been used

(ii) to any products that we have made or customised specifically for you

The provisions of this clause 4.e do not affect your statutory rights.

4.f After orders are placed there is a 14 day cooling off period where the customer can change their mind on the purchase. If the order has already been delivered the customer is liable for the delivery and re stocking & packaging cost of the product 

4.g If any order is cancelled after the cooling off period or on the day of delivery (if delivered within 14 days of the order) then all deposits are non refundable. 

4.h All deposits are non refundable after the cooling off period of 14 days has elapsed.

4.i Hot Tubs Suppliers are not liable for any delays in the production of orders due to parts shortages or logistics delays.

5.j if a refund is requested as a result of a non delivery due to poor access at the delivery address, the cost of delivery to and from the delivery location to the warehouse will be liable to the customer.

6. If a delivery can not be made due to poor access at the delivery address on a finance agreement, the cost of delivery to and from the delivery location to the warehouse will be liable to the customer.

7, The disposal of all the packaging which accompanies the hot tub is responsible of the customer on all occasions. 

5. Licence

5.a You are permitted to print and download extracts from this Website for your own use on the following basis:

(i) no documents or related graphics on this Website are modified in any way;

(ii) no graphics on this Website are used separately from accompanying text

5.b Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.a above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.c Subject to clause 5.a, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.d Any rights not expressly granted in these terms are reserved.

6. Service Access

6.a While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.b Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. Visitor Material And Conduct

7.a You are prohibited from posting or transmitting to or from this Website any material:

(i) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(ii) for which you have not obtained all necessary licences and/or approvals;

(iii) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(iv) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.b You may not misuse the Website (including, without limitation, by hacking).

7.c We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.a or 7.b

8. Links To And From Other Websites

8.a Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.b If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(i) you do not remove, distort or otherwise alter the size or appearance of the zspa or hottubsuppliers.com logos

(ii) you do not create a frame or any other browser or border environment around this Website;

(iii) you do not in any way imply that we are endorsing any products or services other than our own;

(iv) you do not misrepresent your relationship with us nor present any other false information about us;

(v) you do not link from a website that is not owned by you.

(vi) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

8.c You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause

9. Liability

9.a We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

9.b Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

9.c You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

10. Governing Law And Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

11. Delivery and Logistics

We always quote delivery dates as best to our knowledge for new orders of hot hubs, these dates can be effected by shipping, parts delays plus adverse weather conditions which we cannot control. We will always keep the customer informed of any changes in delivery.

All deliveries will be made Monday to Friday. 

Delivery dates are given in conjunction with logistics companies, we cannot promise to deliver on the said requested day requested by the buyer unless a special delivery service was been prior agreed.

If a delivery can not be made due to poor access at the delivery address on a finance agreement, the cost of delivery to and from the delivery location to the warehouse will be liable to the customer.

Deliveries, when the use of crane, hiabs or other lifting methods need to be used, will incur extra costs.

The disposal of all the packaging which accompanies the hot tub is responsible of the customer on all occasions. 

Please see all delivery details on the link below:


12. Payment & Delivery Address

We accept all payment methods and use World Pay as our payment process company for credit and debit card payments. If a payment is made from a registered debit or credit card address but delivery is to another alternative address, we would need photographic evidence and 2 utility bills with name and address of the payer. These measures are a secure measure to restrict fraudulent behaviour.

13. Hot Tub Placement & Location

Hottubsuppliers recommends all hot tubs to have clear and easy access so any maintenance, service and repair can be carried out easily and efficiently. Hottubsuppliers are not liable for any costs for warranty repair where costs are incurred to make the hot tub accessible for repair.

For all warranty repairs the hot tub must be ready for the engineer in a easy access position, with easy access to all areas of the hot tub.

It is the customers responsibility to make sure the hot tub is with easy access for the service & warranty work.

14. Service & Warranty

All warranty goes in line with our warranty policy which is detailed below:

Warranty Policy

15. Images

All images of products are exact to the size and specification on each product page, however at times minor adjustments might be made to design which maybe not highlighted on an image.

If you have any questions on specification and images, please do not hesitate to ask.

Need some help or advice? Call 0116 251 3378 or email us at customercare@hottubsuppliers.com



Credit subject to status and affordability. Terms & Conditions Apply. Hot Tub Suppliers Limited, 11 Midland Street Leicester LE1 1TG FRN: [654375] is a credit broker and is Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk

© HTS 2024. Powered by Webfuel Nottingham