Platinum Hot Tub Servicing

Once a year a hot tub service is required for most warranty agreements whether with Hot Tub Suppliers or other dealers.

The below platinum service is available for all HTS buyers & other hot tub owners at the cost of just £295 plus a discount code for 5% on all hot tub parts , chemicals & scents.

If you need your hot tub servicing please send us an enquiry stating your name, address & hot tub model or use the link below:

Book A Service 

A member of the team will email your discount code plus contact you to discuss the relevant service for your hot tub & book a date & time for the engineer.

Flush Drain Spa

Flush The Hot Tub 

After a long period of heavy use, your hot tub will build up a layer of dirt & biofilm that will sit in the pipework unnoticed (the parts you don't use).

We flush the system to eliminate Biofilm plus other bacteria hiding within the hot tub pipework leaving the shell clean both externally & internally with a fresh fragrant scent.

On the day of the service please leave the hot tub full of water & the engineer will drain the hot tub after applying an anti-biofilm solution. 

For more details on biofilm read our article on the hazards of biofilm & its prevention. 

Check & Clean Filters

Check & Clean Filters 

Keep the filters clean is essential for clear filtration & the efficient running of the heater.

A clean filter will be able to collect particles from the hot tub water as opposed to a block filter which would not.

Filters are placed to soak in a cleaning solution while all other tasks are performed.

They are also checked in case new filters may be needed at an additional cost.    


Check & Clean Jets

Check & Clean Jets 

Every effort is made to clear each individual water jet of grit & dirt to ensure that the jets can be moved freely and are as close to the original performance level as possible.

Our hydrotherapy performance has won us national awards in previous years for health benefits but if the jets are clogged & therefore unable to operate to full potential, then vital massage benefits will be lost.

Removable jets are all cleaned both inside & outside to restore optimum performance.



Major Components Electrically Tested

Major Components Performance Checks

All pumps, blowers and other major components are electronically measured for performance & each component is inspected for wear and tear.





Check Pumps for Abnormal Noise & Performance

Check Pumps & Components For Abnormal Noise 

Spa components maybe functioning normally but signs of deterioration can be detected by abnormal noise or movements.

We will monitor any situation & react as necessary.



Check Pumps & Components For Traces Of Scale

Check Major Components For Traces of Scale 

Scale can easily build up if unnoticed.  

We will examine all components and remove any traces of scale if detected.

Inspect & Tighten Unions

Inspect & Tighten Unions 

There are many unions underneath each hot tub, loose unions will develop future leaks and issues with the functioning of the hot tub so it's important for them to inspected and tightened when appropriate.

Check Internal Pipework for Leaks & Kinks

Check Internal Pipework For Leak & Kinks 

We will remove the cabinets and check the underside of the hot tub for any leaks or kinks in the pipework

Again, we will act as necessary to any issues.



Biofilm Elimination

Biofilm is any group of bacteria & other micro-organisms that attach themselves to a solid surface that is in regular contact with water.

 These micro-organisms submerge themselves in a protective layer of slime that is resistant to sanitisers such as chlorine or bromine.

Biofilm can carry bacteria such as legionella & E - Coli and grows in dark, warm, water dominated areas.

Biofilm inside the hot tub can create cloudy water, can give off odours & effect the performance of the hot tub so its vitally important biofilm is kept in check.

It is important to service the hot tub where the internal parts are given a more severe clean. 


Empty Clean Rinse & Vacuum Spa

Empty: Clean: Rinse: Vacuum 

We will drain the spa & then set about cleaning the hot tub inside & outside.



Clean & Inspect The Cabinet

Check, Inspect & Clean The Cabinet

It is always important to check & clean the cabinets as they are a main part of the hot tub & they are always exposed to the outside weather 

Cleaning the cabinets of the tub always make the tub look brand new

Check & Clean Spa Cover

Check & Clean The Spa Cover

The spa cover of a hot tub is essential as this protects the spa from all diffrent types of things for example the weather.

If look after the spa cover the spa cover will look after your tub and keep the shell from getting damaged.

Spa covers are very easy to clean, use our Spa Cover Shine to keep it looking good as new 

Advise Customer on Repairs Required If Any

Advise The Customer About Repairs

On inspection of the hot tub if we see any faults or potential faults this will be disclosed to the customers for review. 

If additional repair is required, we will only carry out any additional repair if consented by the customer as this may involve additional cost on site.

If major work is required then we may need to visit again at a later date which can be booked in with the engineer present. 

Carry Out Repairs Agreed By Customer

Carry Out Repairs 

When we complete a service we will always inform you as the customer if we have found an faults with the hot tub.

This may just be a simple repair, but this will ensure that your hot tub is kept feeling brand new.

But no repair will be carried out if this is not agreed the the customer

Refill the Hot Tub With Fresh Water

Refill Hot Tub with Fresh Water 

We will refill the hot tub, replace the filters back in the housing. 

Make sure there is adequate water pressure for this task please, if water pressue is slow we will leave the hot tub filling.

Advise Customer On General Maintenance

Advice Customer On General Maintenance

We will give any guidance or advice on chemicals or general hot tub related question you may have.

Also we will give you advice on the general maintenance of the tub 


Checklist Points & Comments

Final Checklist 

Complete check list, discuss any points on the service with the buyer & any helpful tips & advice to keep the hot tub clean and clear plus working efficiently in the future. 



Book A Service

Booking A Service 

To book a service you can use a link below:

Book A Service

Once you have booked the service we will give you a call to book in a suitable date.

If you have any preferred date please put these in the notes section at the checkout.


Need some help or advice? Call 0116 251 3378 or email us at



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