Hot Tub Q&A

Definitely. We have a nationwide team of trained engineers who can do annual servicing, repair work, water-care checks, and part diagnostics.

Yes — we offer a wide range of replacement parts, filters, covers, steps, and water-care accessories for all major hot tub models.

We use Balboa Water Group control systems — a globally respected brand. Their systems are energy-efficient, reliable, and supported for spare parts.

Yes — visitors are welcome at our Leicester location, where you can explore our range of award-winning hot tubs and get expert advice from our friendly team.
We’re proud to be a leading hot tub supplier in Leicester and the East Midlands, offering personal service and trusted guidance to help you find the perfect spa.

To arrange a visit, please book an appointment in advance so we can give you our full attention.
Contact us by phone, email, or through our website enquiry form to schedule your visit.

Yes — our experienced Balboa-trained engineers will position the hot tub, connect it, and test the system before we leave, so everything is ready to use.

Our hot tubs include:

• 5-year structural warranty

• 3-year shell surface warranty

• 2-year warranty on electrical & plumbing*

• 1-year warranty on headrests, spa covers, steps, and miscellaneous parts

BISHTA (British & Irish Spa and Hot Tub Association) ensures we meet high safety, water hygiene, and business-ethics standards. Buying from a BISHTA-approved member means you’re working with a well-trained, trustworthy company.

Yes — we provide 24/7 online guidance, video tutorials, and personal support via phone or email.

We offer 0% finance deals to help spread the cost of your hot tub.

No — we pride ourselves on transparent pricing. There are no hidden delivery or installation charges beyond what’s clearly stated.

You can call us on 0116 251 3378, email customercare@hottubsuppliers.com, or use the contact form on our website.

We take enquiries 7 days per week, even after hours you can leave a message by email or whats app  & you will be contacted straight way.

Treat it like any major purchase—look for trust and credibility. Check customer reviews for both product and service, and ensure the supplier is a BISHTA member, which indicates quality and reliability.

Our customer reviews reflect the effort we've put into delivering genuine support.
We also offer a unique library of over 200 videos, 90% of which focus on helping customers with tips, water care advice, and day-to-day hot tub use.
Because water maintenance can feel tricky at first, we’ve created easy-to-follow guides to make water balancing and upkeep straightforward.

Not with us. All our models are built using high-quality, widely available components, so spare parts are never an issue.

Like cars, hot tubs vary widely in materials, design, and performance.
Price differences often reflect quality of the shell, insulation, spa system, pipework, pumps, and jets.
Unfortunately, some traders import low-quality tubs, sell them online quickly, and disappear—leaving customers without support.
If a deal looks too good to be true, it often is.
To avoid issues, choose a BISHTA member, who must follow strict standards to ensure customer safety and confidence.

“The Standards and training set by our Association are arguably the best in the world. So when you make your purchase, buy with confidence from a BISHTA member.”
— Chris Hayes, BISHTA Managing Director

Yes, the hot tub comes fully assembled—only the steps require assembly.

You'll need:
• A suitable electrical supply (see your model brochure for exact requirements)
• Chemicals such as chlorine or bromine
Please ensure all electrical work is completed by a qualified electrician.
We also have a dedicated Video Channel with practical guidance for all our systems.

Both are effective sanitisers. For help choosing the best one for your tub, see our Chlorine vs. Bromine guide.

• 13-amp tubs use a 2kW heater and are single-pump systems.
• 32-amp tubs use a 3kW heater and can power single or multiple pumps.
A 13-amp tub heats more slowly and uses more energy to reach temperature.

If you’re unsure, call us on 0116 251 3378 or email photos to customercare@hottubsuppliers.com so we can assess the access.
You can also send images via SMS to 07740 900 197 for faster support.

Plan carefully and always think through the “what if” scenarios—especially access for future maintenance.
See our Sinking Hot Tubs article for tips and guidance.

Our Hot Tub Preparation section provides detailed advice to help ensure your project runs smoothly.

We’re here to help. Call us on 0116 251 3378 or email us for more advice and support.

BISHTA (British & Irish Spa and Hot Tub Association) sets industry standards for hot tub safety, water hygiene, and product quality across the UK.
Buying from a BISHTA member means your supplier is trained, certified, and committed to ethical practices, ensuring your hot tub is safe, reliable, and professionally installed.

Yes — visitors are welcome at our Leicester location, where you can explore our range of award-winning hot tubs and get expert advice from our friendly team.
We’re proud to be a leading hot tub supplier in Leicester and the East Midlands, offering personal service and trusted guidance to help you find the perfect spa.

To arrange a visit, please book an appointment in advance so we can give you our full attention.
Contact us by phone, email, or through our website enquiry form to schedule your visit.

Balboa Water Group is a world-leading manufacturer of hot tub control systems, pumps, and spa technology.
Hot tubs fitted with Balboa systems deliver reliable, energy-efficient performance, easy maintenance, and long-term durability — the mark of a quality, professional spa system.

Your hot tub must be placed on a strong, level, solid surface such as reinforced decking, concrete, or patio slabs. The base must support the full weight of the hot tub when filled with water and occupants.

If you’re unsure, call us on 0116 251 3378 or email photos to customercare@hottubsuppliers.com so we can assess the access.
You can also send images via SMS to 07740 900 197 for faster support.

Our Hot Tub Preparation section provides detailed advice to help ensure your project runs smoothly.

Plan carefully and always think through the “what if” scenarios—especially access for future maintenance.
See our Sinking Hot Tubs article for tips and guidance.

• 13-amp tubs use a 2kW heater and are single-pump systems.
• 32-amp tubs use a 3kW heater and can power single or multiple pumps.
A 13-amp tub heats more slowly and uses more energy to reach temperature.

Yes. Clear the area of debris, ensure the ground is level, and confirm the base can hold the required weight. A properly prepared base prevents damage and ensures safe operation.

Hot tubs typically require either a 13-amp or 32-amp supply depending on the model.
Always refer to your hot tub’s brochure and ensure a qualified electrician carries out all electrical work.

Yes, accurate measurements help avoid delays. Measure:

• Gate and pathway widths

• Any tight corners

• Overhead obstructions

• Steps or uneven ground

Just a standard outdoor hose is required to fill the hot tub. No plumbing connection is needed.

Sometimes, depending on access. If the hot tub cannot be safely maneuvered through your property, a crane may be necessary. We can advise once we’ve reviewed photos of your access points.

On day one, you’ll need either chlorine or bromine, along with pH and alkalinity balancers. We provide guidance to help you start with the correct levels.

Ensure access is clear, the base is ready, and someone is present to confirm the final position of the hot tub. Having your hose and electrical supply ready helps speed up the setup process.

You should test your hot tub water at least 2–3 times per week. Regular testing keeps your pH, alkalinity, and sanitiser levels balanced, ensuring clean and safe water.

We recommend draining and refilling your hot tub every 10–12 weeks, depending on usage and water quality.

Rinse filters weekly, deep clean them monthly, and replace them every 12–18 months depending on use.

Cloudy water is usually caused by dirty filters, low sanitiser levels, or contaminants like makeup, oils, deodorant, or skincare products. Cleaning filters and balancing chemicals normally solves the issue.

Foam often comes from soap residue, fabric softeners, body oils, cosmetics, or low calcium hardness. Using a foam reducer can help temporarily, but proper water balancing and user hygiene prevent it long-term.

Maintaining correct chemical levels, showering before use, cleaning filters regularly, and keeping the cover closed when not in use will keep the water sparkling and hygienic.

The ideal level is:

• Chlorine: 3–5 ppm

• Bromine: 4–6 ppm
  Always follow manufacturer guidelines and adjust based on test results.

Unbalanced pH can be caused by heavy use, rainwater, or incorrect chemical dosing. Using a pH increaser or decreaser, following test results, and ensuring correct alkalinity levels will stabilise it.

Clean the cover with a mild cleaner monthly or spa cover shine, condition the vinyl to prevent cracking, and keep it secured to avoid heat loss, debris, and damage.

Yes. Hot tubs are designed to run continuously. This keeps water filtering properly and maintains a stable temperature, which is more energy-efficient than reheating from cold.

Yes. Shocking the hot tub once a week helps break down organic waste, improves clarity, and resets sanitser effectiveness.

BISHTA stands for the British and Irish Spa and Hot Tub Association, the official governing body responsible for setting high safety, quality, and water hygiene standards within the hot tub and spa industry.

BISHTA members must follow strict codes of practice covering water hygiene, electrical safety, installation, aftercare, and consumer protection.
Buying from a BISHTA member gives you confidence, safety, and peace of mind.

BISHTA sets high standards in:

• Water treatment and sanitation

• Electrical installation safety

• Hot tub operation and maintenance

• Customer care and after-sales support

• Ethical business practice
  These standards are among the most respected in the world.

Companies must pass a series of strict assessments, provide proof of training, demonstrate safe working practices, and commit to upholding BISHTA’s code of conduct. Membership isn’t automatic—only trusted suppliers are approved.

BISHTA membership helps protect consumers by ensuring suppliers:

• Follow strict safety guidelines

• Use approved chemicals and components

• Offer reliable after-sales support

• Provide honest information and transparent pricing
  This means you can buy with confidence.

Yes. BISHTA regulations are recognised across the UK and Ireland and are widely considered the benchmark for hot tub safety and care.

If a dispute arises, BISHTA can offer guidance and ensure the member follows proper procedures. It gives customers an additional level of reassurance.

No—membership is voluntary.
This makes BISHTA status a strong indicator of professionalism, reliability, and high-quality service.

Full details, standards, and member lists can be found on the BISHTA website. You can also speak to us directly—we’re always happy to explain how BISHTA membership benefits you.

Balboa Water Group is one of the world’s most trusted manufacturers of hot tub control systems, pumps, heaters, and electronic components. Their technology is used in premium hot tubs worldwide.

Balboa systems are known for their reliability, energy efficiency, smart features, and long lifespan. They’re easy to use and supported globally, making them one of the top choices for spa manufacturers.

Balboa uses patented M7 technology, which features dual temperature sensors and eliminates the need for external pressure switches. This creates fewer failure points and ensures safer, more accurate temperature control.

Yes. Balboa panels feature simple, intuitive buttons, clear displays, and straightforward menus, allowing users to adjust temperature, jets, lights, and filtration settings with ease.

Yes. Balboa components are standardised and widely available, which means replacement parts such as heaters, pumps, and circuit boards are easy to source and service.

Balboa’s advanced heating and control technology is designed for high energy efficiency, helping maintain stable water temperature while reducing electricity consumption.

Many Balboa systems support Wi-Fi modules, allowing you to control your hot tub from your smartphone—adjusting temperature, scheduling filtration, and activating features remotely.

With proper care and correct water balance, Balboa heaters and pumps often last many years. Their components are designed for long-term performance under demanding spa conditions.

Error codes usually indicate temperature issues, low water flow, heater faults, or sensor problems.
Most issues can be solved by checking water levels, filters, or resetting the system. Persistent errors should be assessed by a qualified technician.

Running costs vary by model, insulation quality, usage, and electricity rates. Modern, well-insulated hot tubs typically cost £3–£5 per day, while premium energy-efficient models can cost even less.

Insulation is the biggest factor. A well-insulated shell, cabinet, and base dramatically reduce heat loss and lower running costs.

Yes. Hot tubs are designed to stay running. Maintaining a steady temperature is more efficient than reheating from cold every time you use it. Economy modes can also be used for added efficiency. 

Most users find 36–38°C comfortable. Lowering the temperature by even 1–2°C can reduce energy consumption.

Very important. A high-quality, insulated, well-fitting cover prevents heat loss, reduces evaporation, protects the water, and can cut running costs by up to 25%. At Hot Tub Suppliers we supply extra thick covers which are up to 12cm in depth. 

Follow the manufacturer’s schedule. Modern hot tubs use low-energy circulation pumps, making filtration cycles efficient. Running filtration as programmed prevents overheating, cloudy water, and unnecessary energy use.

Absolutely. Placing your hot tub in a sheltered area (out of strong winds) and away from exposed open spaces reduces heat loss. Surrounding fencing, walls, or a gazebo can also help.

Yes. Most modern hot tubs have Ready & Rest modes, which lower the temperature or limit heating to filtration cycles—helpful when you're away or not using the tub regularly.

Yes. Newer hot tubs offer:

• Better insulation

• More efficient pumps

• Smart control systems

• Improved covers
  These updates significantly lower operating costs.

In many cases, yes. A heat pump can reduce heating costs by up to 60–70% depending on usage and climate. However, it requires space, airflow, and correct installation.

Yes. Holiday lets require commercial-grade HSG 282, durable hot tubs designed for frequent use and easy maintenance. Look for models with strong insulation, high-efficiency filtration, and reliable components such as Balboa systems.

Yes. Hot tubs in rental properties must comply with HSG282 guidelines, which cover water care, disinfection, filtration, turnover times, and guest information.
Choosing a BISHTA-approved supplier ensures your hot tub meets these standards.

HSG282 is a UK Health & Safety guideline specifically for hot tubs used in holiday lets.
It ensures hot tubs are:

• Safe for high turnover of guests

• Disinfected properly

• Equipped with continuous filtration

• Easy to maintain
  Compliance protects your guests — and protects your business legally.

Most holiday-let hot tubs are 32-amp, as they heat quicker, run multiple pumps, and maintain temperature more efficiently — ideal for back-to-back guest changeovers.

Daily and changeover maintenance typically includes:

• Testing water chemistry

• Shock-dosing

• Cleaning filters

• Checking water level

• Ensuring the cover is secure
  These steps ensure compliance with HSG282 and keep water safe for the next guests.

Yes, to comply with guidelines the water should be changed between each guests. 

Holiday lets usually use bromine, as it stays stable for longer and is gentler on skin.
You’ll also need pH balancers, shock, and test strips or digital testers.

A 32-amp hot tub typically takes 8–12 hours to heat from cold depending on size.

Yes. HSG282 recommends visible safety notices covering:

• Showering before use

• No alcohol or glass

• Maximum bathing times

• Health warnings

• Children supervision

At Hot Tub Suppliers we supply these all of our commerical hot tubs.

We also stock them on our website, click here to view them. 

Yes. We offer servicing packages for holiday lets, including chemical checks, filter cleaning, regular servicing, and emergency call-outs.

Yes, our Lodgic 282 model has a separate control panel for guests to use. 

The most popular sizes are 5–7 seaters, as they suit families, groups, and couples.

Absolutely. Hot tubs are one of the most requested features in UK holiday rentals.
Many owners see higher occupancy, more repeat customers, and increased nightly rates after installation.