This month marks a very special milestone at Hot Tub Suppliers as we proudly celebrate six years of dedication, hard work and outstanding contribution from Brook Hovell. Since joining HTS in 2018, Brook has become an invaluable part of the team, known for her professionalism, customer-first approach and commitment to excellence in everything she does.
Over the past six years, Brook has played a key role in shaping the high standards of service that define HTS. Her product knowledge, attention to detail and warm, supportive attitude have made her a trusted point of contact for both customers and colleagues alike. Brook’s reliability and passion consistently shine through, helping drive the company forward through busy periods, new product developments and the continual growth of the business.
One of the proudest moments in Brook’s HTS journey came in 2023, when she was honoured with the prestigious Peter Newbury Award. This award is reserved for individuals who demonstrate exceptional performance, outstanding industry knowledge and an unwavering commitment to customer care. Brook’s achievement reflects not only her skill and professionalism but also her genuine passion for helping customers enjoy their hot tub experience to the fullest. Winning this award was a well-deserved recognition of the effort she brings to her role every single day.
Brook’s contributions extend far beyond day-to-day duties. Her dedication to product understanding, customer support and operational consistency continues to strengthen the HTS brand, helping reinforce our commitment to quality throughout the wet leisure industry. From managing detailed enquiries to offering expert guidance on maintenance and water care, Brook has become a trusted and essential figure at HTS.
Reaching a six-year anniversary is a reflection of loyalty, growth and sustained excellence. Brook’s journey has been one of continuous improvement, professional development and genuine care for the customers she supports. Her achievements, including the Peter Newbury Award, stand as testament to the positive impact she has made on the business.
Everyone at HTS extends their sincere thanks and congratulations to Brook for six exceptional years. Her hard work, passion and dedication continue to make a real difference, and we look forward to many more years of success together.
