Service & Warranty

Complete & Comprehensive Hot Tub Warranty

The award-winning luxury hot tubs from Hot Tub Suppliers are designed and built to provide many years of reliable enjoyment. To give you complete confidence in the quality and durability of the HTS spa range, we provide a comprehensive warranty package with every hot tub.

Every Hot Tub Suppliers spa includes the following warranty protection:

5-Year Warranty – Structural Construction
3-Year Warranty – Shell Surface
2-Year Warranty – Electrical & Plumbing Components
12-Month Warranty – Headrests, Spa Covers & Steps
12-Month Warranty – Sundry Hot Tub Components

5 Years Warranty On Construction

Hot Tub Suppliers guarantee the structural construction of the hot tub for five years. All HTS spa frames are manufactured from stainless steel, ensuring long-lasting strength, durability, and shape retention.

3 Years Warranty On The Shell Surface

The hot tub shell surface is covered for three years against water loss caused by defects in materials or workmanship. This includes issues such as:

Cracks
Blisters
Peeling

2 Years Parts Warranty On Electrical & Plumbing

All major spa components within the electrical and plumbing systems are covered for two years.

This includes components such as:

PCB (control board)
Heater
Pumps

The first 12 months include parts and labour.

During the second year, labour is chargeable at £150 per engineer call-out.

12-Month Warranty – Headrests, Spa Covers, Steps & Cabinet

Hot Tub Suppliers warrant that the spa cover, headrests, steps, and cabinet will be free from defects in materials and workmanship at the time of delivery.

12 Months Parts & Labour Warranty On Sundry Hot Tub Components

Other spa components are covered by a 12-month parts and labour warranty from the date of purchase. These components include:

Jets
Balboa Bluetooth Audio
Balboa WiFi
LED lighting
Fuses
Control panel
Audio player
Diverters
Air valves
Speakers

Please note:
Floor LED lighting supplied as a free promotional feature on certain models is not covered under warranty.

Conditions Of Warranty

All warranties apply only to the original purchaser of the hot tub and are non-transferable.

This warranty does not cover any costs incurred from repairs or servicing carried out by engineers not authorised by Hot Tub Suppliers.

All problems must be reported to Hot Tub Suppliers by submission of the Repair Report Form so we can diagnose the problem & troubleshoot the problem quickly.

If further action is required, Hot Tub Suppliers will arrange for an approved engineer to attend your property once the fault has been diagnosed. While we will aim to arrange this as quickly as possible, exact attendance times cannot be guaranteed due to varying customer locations and scheduling requirements.

If an engineer attends a call-out and determines that no fault is present or the visit was unnecessary, a £150 call-out charge will be payable by the customer to cover the engineer’s time and fees.

All repair work must be carried out with clear and safe access to all four sides of the hot tub. The hot tub must be positioned and prepared to allow proper inspection and repair.

If the hot tub has been installed partially in the ground, against a wall, fence, or any other obstruction, the customer must ensure that the hot tub is fully accessible for inspection and repair prior to the engineer’s visit.

It is the customer’s responsibility to ensure the hot tub is prepared for the engineer’s visit, with the maintenance access area easily reachable.

The warranty will be void if the hot tub is not serviced at least once per year by an HTS-appointed spa engineer.

Warranty Exclusions

Chemical Use & Water Balance

The spa has been subject to chemical misuse or water imbalance.
Damage caused by incorrect pH levels, resulting in corrosion or deterioration of the shell or components.
Damage caused by unauthorised sanitisers or chemicals, including but not limited to:
- Trichlor
- Multifunction chlorine tablets
- Acids
- Calcium hypochlorite
- Sodium hypochlorite
- Peroxides
- Any sanitising chemical that may remain undissolved on the spa surface.
Damage to the waterline, shell surface, or components caused by incorrect chemical balance.
Limescale deposits or other chemical-related build-up on the spa shell or components.

Correct water chemistry management and chemical treatment are the responsibility of the customer.

Unauthorised Repairs or Modifications

The warranty will be void if:

Any alterations or modifications are made without authorisation from Hot Tub Suppliers.
Repairs or service work are attempted by individuals not authorised by Hot Tub Suppliers.

Incorrect Use or Installation

The warranty does not cover faults or damage caused by:

Incorrect use or misuse of the hot tub.
Incorrect electrical installation.
Running the spa without water (running dry).
Incorrect filling procedures.
Improper winter preparation.
Ice formation within the spa.

Cover, Pillows & Accessories

Spa covers are not covered against chemical burns or damage caused by misuse.
The spa shell and components may not be covered for defects if the spa cover is not used when the spa is not in operation.
Headrests and pillows must be removed when the spa is not in use. Damage caused through misuse or failure to remove them is not covered by warranty.

Behaviour & Misuse

This warranty does not cover damage caused by improper use, misuse, or inappropriate behaviour within the hot tub.

Annual Service Requirement

This warranty will be void if the spa is not serviced at least once per year by an HTS-appointed spa engineer.

Customer Support

For more information or if you have any questions, please contact our team:

📞 0116 2513378
📧 customercare@hottubsuppliers.com

To book your annual service online, please click here. Our team will contact you to arrange a suitable appointment time.

To submit a warranty claim, please complete the Repair Report Form.