The pitfalls of buying hot tubs from major supermarkets.
“Where is the olive oil please?” I asked in despair looking around an oasis or aisles and products at my local supermarket. ….”Aisle 34 sir was the reply “..““
“ Thank you I said and also while I’m on aisle 34 which type of olive oil would you recommend for a salad? Don’t ask me, I only work here was the reply. “ (Extra virgin olive oil is best for salads!)
Super markets do a good job in filling our weekly needs and appetite for a 1 stop shop but they can't fulfil all the demands we require as consumers.
Product information and details is not essential when buying food, drink, washing products, pet food etc. As we know what we are looking for and through past experience of buying these items virtually every week, we know the product, we know how it works and we know the costs.
This is not the case for some items which you may only buy only occasionally over the years where specialist advice from specialist stores would be more apt.
Hot Tubs are now featuring in some supermarkets at present as a trend item picked out for the summer season. They are not sold 12 months per annum and if figures are not to a level that reach the require targets, they will be shelved for the following years.
To buy a hot tub you require advice in product and more importantly in preparation.
Products differ from model to models and specialist advice would always be more recommended so you order the best hot tub to suit circumstances, taste, seating options and of course budget.
One needs to also interact with the buyer to ensure their access is adequate for delivery and use email and sms to view images of access issues as part of the “sight visit “ to ensure delivery is smooth and problem free.
Also after delivery, Balboa system tuition and chemical advice is always required for first time buyers, we still get calls after 6 months from buyers who need advice. So again this is an area where supermarkets would lack.
This level of service would be impossible to achieve in a location where they may stock hot tubs but along with 10,000 other items which are just as important, they are just treated as a unit to sell, and for a hot tub buyer that is just not good enough.